Every industry has its own nuances. I invest time in understanding the specific market and customer behavior of your industry. This helps me craft personalised scripts and approaches that improve engagement and conversion rates, ensuring a more effective campaign.

I have over 30  years of experience in general management in sales, with board and director level positions. I specialise in telesales, working with a diverse portfolio of clients. My approach is based on understanding customer needs, clear communication, and persistently nurturing leads, which has resulted in successful outcomes for the businesses I’ve supported.

I use a combination of thorough training, real-time call evaluations, and feedback loops to maintain high-quality interactions. I actively monitor key performance indicators during live calls and conduct post-call reviews using a detailed checklist, ensuring clarity, professionalism, and alignment with your brand’s tone. This process enables me to quickly identify areas for enhancement and adjust my approach accordingly, ensuring every conversation represents your business at its best.

I focus on identifying quality leads, managing their information systematically, and nurturing them through customised follow-up strategies. This ensures that no potential customer is overlooked and that every opportunity is maximised for conversion.

Success is measured via key performance indicators such as call volume, conversion rates, and appointment bookings. I provide regular reports detailing progress and insights to help you understand the return on investment and where adjustments might be needed.

Yes, I have case studies and references available upon request. These examples highlight my ability to adapt to different challenges, providing transparency and proof of my commitment to achieving tangible results.

I approach objections as opportunities to clarify and educate. By actively listening and addressing concerns with empathy and practical solutions, I help prospects see the value in what you offer, reducing resistance and fostering trust.

Rates vary depending on the campaign size, industry, and specific requirements. I offer competitive pricing and customised packages. A detailed proposal is provided after discussing your unique needs and goals. We sometimes share the risk (cost plus commision) or take all the risk (commision only).

Client confidentiality and data security are paramount. I adhere to strict data protection protocols and use secure systems to ensure that all sensitive information is handled with the utmost care, meeting industry standards and best practices. We are happy to sign or provide a non-disclosure agreement.